By Michael Thomas and Gary Thomas, Owners of Leap Managed IT—
MUNCIE, IN—As 2025 draws to a close, Leap Managed IT is proud to reflect on a year defined by innovation, technical achievement, and meaningful partnerships. In a rapidly evolving landscape—where artificial intelligence and automation are reshaping the way organizations operate—our commitment to delivering world-class IT Support and Managed IT Services has never been stronger. This dedication is why Leap Managed IT continues to be recognized among the Top Indianapolis IT Companies.
Learning from Leaders: Insights from Riley Leonard
A highlight of our year was welcoming professional quarterback Riley Leonard to engage with our clients and team. Riley’s journey from a standout collegiate career at Notre Dame to leading the Colts on the NFL stage embodies the resilience, preparation, and adaptability that we value at Leap Managed IT. His use of advanced VR technology for game preparation mirrors our own approach: leveraging cutting-edge tools to stay ahead of the curve and deliver exceptional results for our clients.
Riley’s emphasis on mentorship, relentless preparation, and maintaining perspective resonated deeply with our organization. These lessons remind us that true innovation is not just about adopting new technologies, but about fostering a culture of continuous learning and collaboration.
Interested in learning more about Riley Leonard, check out his full interview here: Riley Leonard Interview.
Technical Excellence and Innovation in Action
This year, Leap Managed IT accelerated its investment in innovation with the launch of Leap Automation & AI services. Our secure LEAP AI Workstation empowers organizations with pre-configured AI agents and workflows—enabling teams to automate routine tasks, enhance productivity, and maintain a strong focus on security. Whether drafting social media schedules, managing inventory, or optimizing travel routes, our solutions deliver measurable results while safeguarding client data.
Over the past two years, we have seamlessly integrated intelligent tools into our daily operations. Guided by our in-house AI and automation consultants, we’ve streamlined workflows, reduced manual effort, and boosted team performance. One standout achievement: deploying AI to summarize complex technician ticket notes, resulting in a 27% time savings across key service processes. This innovation has improved communication, increased efficiency, and elevated morale—allowing our experts to focus on solving client challenges and delivering the exceptional IT Support that defines Leap Managed IT.
Recommendations for Leaders Starting Their AI Journey:
- Define the Problem First: Focus on the ‘why’ before selecting tools. Identify the processes that most need improvement.
- Build an Advisory Panel: Involve both internal stakeholders and external experts, such as your Managed IT Services provider.
- Invest Wisely: Prioritize enterprise-grade solutions that protect your data and reputation.
- Assess Risks: Review your data governance policies and ensure they are AI-ready.
- Commit to Continuous Improvement: Make AI and automation an ongoing process, not a one-time project. Regularly review progress and ROI.
Looking Ahead: Growth, Connection, and Innovation
As we prepare for 2026, Leap Managed IT remains dedicated to helping Indiana organizations thrive through technical excellence, innovative solutions, and a relentless focus on client success. We are grateful for the trust our partners place in us and look forward to another year of growth, connection, and leadership in IT Support and Managed IT Services.
If you’re seeking a partner among the Top Indianapolis IT Companies to guide your organization’s digital transformation, Leap Managed IT is ready to help you embrace the future with confidence.
Interested in learning more about the Leap family of companies? Please visit us at Leap Managed IT – Indiana IT Support, Leap Copier Printer – Indianapolis Copier Services, and Pivot Indiana – Municipality IT Services for more information.
