By Gary Thomas and Michael Thomas, Owners of Leap Managed IT—
MUNCE, IN—If you lead a business, a government agency, or a non-profit here in Indiana, you’ve likely felt the shift. Artificial Intelligence (A.I.) isn’t coming, it’s here. It’s writing emails, analyzing spreadsheets, and changing how work gets done. We also know A.I. isn’t perfect (and it may never be). We’ve all seen A.I.-generated graphics with an extra thumb or answers so far off-base you have to laugh. One of our favorite parlor tricks is asking A.I. to pick a random number between 1 and 50. Don’t be surprised if you see 27 a lot.
Still, for all its limitations, A.I. is here to stay and your staff and competitors are already looking for ways to use it. For many leaders we talk to, that reality also creates a new kind of anxiety: Is our data safe? Are employees using tools that put us at risk? And most importantly: Is our IT support company (or internal IT team) ready to guide us through this?
At Leap Managed IT, our family business has spent nearly a century evolving to meet our clients’ needs. From our grandparents’ kitchen to the “Ridiculously Helpful” team we are today, we’ve learned that technology changes but the need for trust doesn’t. We’re committed to serving Indiana, and we encourage organizations to reach out if you need help. Here are key links to our teams across the state: IT Support Indianapolis, IT Support Muncie, IT Support Fishers Carmel, IT Support Fort Wayne. Whether you’re a client or you just need some advice, please reach out. We’re here to help.
As you evaluate your organization’s technology health in this new A.I. age, we want to offer a quick “check-up”, a simple guide to help ensure you have the support and services you need to move forward, not fall behind.
Why Good IT Support Is More Critical Than Ever
In the past, IT support was often seen as the “computer handyman”, the person you called when a printer jammed or a server crashed. In the A.I. age, that model is broken.
A.I. moves fast. It requires data to work, and that data is your organization’s lifeblood. If your IT provider is only fixing what breaks, they aren’t protecting your future. You need a partner who understands strategic planning and not someone who isn’t just keeping the lights on, but is actively helping you ask: “How can we use these tools to serve our community better, faster, and more securely?”
The Check-Up: Questions You Should Ask
To make sure your organization is prepared, sit down with your current IT leadership or provider and ask these three questions:
- “Do you use A.I. internally?” You wouldn’t trust a mechanic who doesn’t drive. Your IT partner should be using the tools they recommend. At Leap, we’ve used A.I. to summarize complex service tickets, saving our team 27% of the time previously spent on documentation. This isn’t just about speed; it’s about freeing up our people to be more human and more helpful to you. If your IT team isn’t using A.I., they can’t effectively teach you how to use it.
- “Is A.I. a project or a process for you?” Implementing A.I. isn’t a one-time software install, it’s a culture shift. We hold monthly leadership meetings focused solely on automation and A.I. to track ROI and safety. If your provider treats A.I. as a shiny new toy rather than an ongoing discipline, you risk implementing tools that solve the wrong problems.
- “How are we protecting our data?” Free A.I. tools are fine for writing a high school essay, but they’re risky when you’re dealing with constituent data or proprietary business secrets. Does your IT support team have a policy for “Enterprise A.I.”? Are they ensuring that the data you feed into a system stays your data?
Ready to Leap Forward?
The A.I. age is full of opportunities for organizations that are prepared. Don’t let uncertainty hold you back. Whether you’re streamlining government services or growing a local non-profit, you deserve to feel confident in your technology and in the guardrails that keep your data protected.
One of the best ways to get started is by learning from other leaders who are already on the journey. We highly recommend the A.I. in Business podcast, built for non-technical business leaders and featuring guests from a wide range of industries. We also host regular workshop webinars focused on practical A.I. innovation you can apply right away. Check out our events page to see the upcoming schedule.
If you ever want a second opinion or you simply want to talk through what’s possible, please don’t hesitate to reach out. We say it a lot because we mean it: we’re here to help.
About LEAP Managed IT
LEAP Managed IT is a trusted technology partner helping organizations across Indiana and the Midwest achieve stability, security, and scalability through smarter IT. We specialize in A.I. automaton, managed IT services, cybersecurity, cloud solutions, compliance, and strategic technology planning, supporting clients in industries like healthcare, finance, government, and professional services.
Please visit us at Leap Managed IT – Indianapolis IT Support, Leap Copier Printer – Indianapolis Copier Company, and Pivot Indiana – Municipality IT Services for more information.
