By: Genet Soule, VP Development & Marketing—
Muncie, IN – Hillcroft Industries, a division of Hillcroft Services, Inc., received its ISO 9001:2015 certificate of registration for its quality management system on July 19, 2017. “ISO 9001 is not only a validation of our quality management system, but a validation of our commitment to quality and customer satisfaction,” said Mike Salmon, VP Business Development.
Hillcroft Industries, formerly Cannon Industries, has performed parts assembly, packaging, kitting, collating, and sorting work for various industries in East Central Indiana for over 60 years. Customers have included local businesses, OEMs, Tier 1 automotive suppliers, and international manufacturers and distributers from various industries. Hillcroft Industries’ quality and customer satisfaction have progressed significantly in the last three years, which makes it a prime business partner for contract work and satisfying staffing needs.
Our journey began nearly four years ago.
Like many organizations, Hillcroft Industries identified several opportunities for improvements in quality and customer satisfaction. Too often, Band-Aids were applied to symptoms instead of permanent solutions to problems based on root cause analysis. As a result, recurring problems surfaced and customer satisfaction was compromised.
We knew there was a need for change that would bring about sustained improvements in quality and customer service that would lead to high customer satisfaction. So, we embarked on an ambitious goal of creating and implementing a quality management system that included ISO certification. It was a long, arduous journey—an investment that is now paying dividends. Granted, SAI Global validated Hillcroft’s quality management system through certification; more important, though, Hillcroft’s customers validated its quality management system. For example, at the close of this recent fiscal year, Hillcroft achieved a 99.98% quality yield. As a result, Hillcroft also reported 100% customer satisfaction from its last three surveys! These two results were significant improvements from previous years.
Hillcroft has constructed a quality management system that is consistently providing high-quality products and services along with high customer satisfaction. We’ve traded in our Band-Aids for quality tools that help identify root causes and subsequent corrective action that produces permanent solutions to problems. This helps our business partners solve quality, production, and staffing problems, strengthening their relationships with their customers.
Will you partner with Hillcroft today? Will you ask a friend, a neighbor, a colleague to partner with Hillcroft? In doing so, you will achieve greatness and satisfaction, knowing you contributed to both the transformation of the people we serve and our community!
About ISO 9001:2015
ISO 9001:2015 is an international standard which specifies requirements for a quality management system that wishes to demonstrate the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements and aims to enhance customer satisfaction.
“ISO 9001:2015 certification is a significant milestone for Hillcroft Industries and its employees. It demonstrates Hillcroft’s commitment to a quality management system that focuses on the process approach, continuous improvement, and a robust customer focus that delivers consistent, quality results,” according to Mike Salmon, Vice President of Business Development, who led the company and initiated its journey toward certification. “It’s been a long journey and a cultural shift for many within the company who were unaccustomed to standardized work practices and quality principles. The implementation of a solid quality management system has been transformative for the company, its employees, and the customers who have recognized the results of our efforts. The ISO 9001:2015 certification from SAI Global was ‘icing on the cake’ and affirms our quality management system and helps prepare us for continued, sustainable growth.”
About Hillcroft Services, Inc.
Hillcroft Services, Inc. provides residential, employment and community support services to individuals with developmental disabilities in east central Indiana. The mission of Hillcroft is to provide innovative services and supports for People with disabilities and their families, resulting in extraordinary differences in People’s lives. Hillcroft Services encompasses several divisions: ABA Clinic, Creativity Unlimited, Hillcroft Industries and Reliable Transport. It is also a provider of residential and therapy services. www.hillcroft.org
For more information on Hillcroft Industries, contact Mike Salmon, VP Business Development, or Michael Whitlock, VP Business Operations, at 765-284-4166.