By Gary Thomas and Michael Thomas, Owners of Leap Managed IT—
MUNCIE, IN—At Leap Managed IT, we’ve spent the last two years integrating intelligent tools into our daily operations and the results have been transformative. With the guidance of our in-house A.I. and automation consultants, we’ve identified practical ways to streamline workflows, reduce manual effort, and boost team performance. One of our standout wins? Using AI to summarize complex technician ticket notes into brief, actionable abstracts, resulting in a 27%-time savings across key processes. Interested in how A.I. and automation can work for your organization? We’ve created a free Guide to A.I. and Automation to help you get started.
The Challenge: Time-Consuming Processes Slowed Us Down
Before we implemented AI-driven solutions, our technicians spent valuable time documenting service tickets; often writing lengthy, detailed notes that were important but time-intensive. Leadership teams reviewing these tickets had to sift through pages of information to understand the context and identify trends.
We knew there had to be a better way and that’s where automation came in.
The Solution: Smart Summarization with AI
Working closely with our internal team and expert A.I. and automation consultants, we began exploring tools that could enhance our existing workflows. One of the most effective implementations was an AI model trained to summarize service ticket notes. By turning long, unstructured text into clear, concise summaries, we made it easier for teams to review information quickly and significantly reduced the time technicians spent on documentation.
The result? Faster communication, improved productivity, and a 27% increase in time savings across our core service processes.
The Impact: Better Morale and Measurable Efficiency
When manual, repetitive tasks are minimized, teams thrive. Our technicians have more time to focus on what matters most: solving client issues and delivering exceptional service. Meanwhile, leadership gains clearer visibility into operations with consistent, AI-generated summaries that highlight key insights immediately.
For us, implementing A.I. and automation wasn’t about chasing trends, it was about solving real challenges with smart, scalable solutions.
Why It Matters for Your Organization
Whether you lead a nonprofit, a business, or a government agency, you are likely to face similar pain points: limited time, growing demands, and stretched resources. The right A.I. and automation strategy can help you overcome them.
Our team of A.I. and automation consultants works with organizational leaders to assess needs, explore technologies, and implement intelligent systems tailored to your goals so you can scale faster, streamline operations, and stay ahead.
So, Where Should You Begin?
If you’re just starting your A.I. journey, here are our top-level recommendations:
- Define the Problem First
Are you trying to reduce the time it takes to create marketing content? Or streamline an internal process that eats up hours each week? Get clear on the “why” before chasing tools.
- Build an Advisory Panel
Bring together internal team members and external experts (yes, like your managed IT services provider) to advise on strategy, implementation, and risk.
- Be Prepared to Invest
Free tools are fine for high school essays but they aren’t suited for protecting company data. Enterprise A.I. requires budget and due diligence.
- Outline the Risks
Do you control your organization’s data? Are your current policies equipped to handle A.I.? If not, it’s time for a strategic review.
- Make A.I. a Process, Not a Project
We hold monthly leadership meetings focused solely on A.I. and automation. We review progress, track ROI, and ensure we’re adhering to our standards. Continuous improvement is key.
Need more help?
Our A.I. and Automation Team at Leap Managed IT is here to support you. And if you’re serious about learning how to lead with A.I., consider joining us for our AI & Automation for Executives Workshop at our Downtown Indianapolis Innovation Center located on Monument Circle.
We’d love to see you there and help you take your first leap forward. Visit our A.I. consulting page for more information about our upcoming workshop.
About LEAP Managed IT
LEAP Managed IT is a trusted technology partner helping organizations across Indiana and the Midwest achieve stability, security, and scalability through smarter IT. We specialize in A.I. automaton, managed IT services, cybersecurity, cloud solutions, compliance, and strategic technology planning, supporting clients in industries like healthcare, finance, government, and professional services. Visit leapmanagedit.com,pivotindiana.com and leapcopierprinter.com for more information.
